Service Engineer at Siemens Healthcare Private Limited
Job Description
Freshers are eligible to apply or customer Service Engineer with 1-2 years of hands-on experience in the installation, preventive maintenance, and troubleshooting of CT, MRI, and Cath Lab equipment.
The ideal candidate will be responsible for ensuring optimal performance, uptime, and customer satisfaction through effective technical support and service delivery.
Requirements:
– Good knowledge of Electrical & electronics, LAN/WAN networks, TCP/IP protocols, network technologies & hospital networking.
– Strong problem-solving abilities, analytical skills and hands-on troubleshooting experience.
– Excellent communication skills, customer handling, and people skills.
– Willingness to travel extensively and support emergency service requirements.
Responsibilities:
– Execute all service activities assigned, coordinated via the Customer Care Center, in an adequate and appropriate manner — including all service incidents, installation, preventive maintenance, and system modifications/updates on demand.
– Responsible for performing technical diagnostics, software loads, calibrations, and planned maintenance.
– Responsible for troubleshooting by analyzing error logs and providing solutions to customers remotely.
– Communicate and accept advice from the Regional Support Centre (RSC). Ensure optimal performance in all process activities within area of responsibility.
– Escalate incidents directly to the Regional Support Center (RSC) according to defined parameters. Inform RSC on all escalation issues and report any customer complaints with proper documentation.
– Maintain highest customer satisfaction within the framework of Siemens Healthineers Customer Services.
– Responsible for providing timely and quality service to achieve customer delight. Ensure compliance with service delivery processes and deliver services effectively and efficiently.
Skills Required:
– Electrical & Electronics
– LAN/WAN Networks
– TCP/IP Protocols
– Hospital Networking
– CT, MRI, Cath Lab Equipment Servicing
– Troubleshooting & Diagnostics
– Customer Relationship Management
