Technical Support Engineering Intern
About the Internship
As a Techical Support Engineering Intern, unSder supervison, you will provide technical support to customers, partners, field engineers and other product support personnel who are diagnosing, troubleshooting, repairing and debugging complex computer systems, complex software, or networked and/or wireless systems. You will perform troubleshooting and related analyses; escalates issues as appropriate or serves as the escalation point for highly complex issues.
At Microsoft, Interns work on real-world projects in collaboration with teams across the world, while having fun along the way. You’ll be empowered to build community, explore your passions and achieve your goals. This is your chance to bring your solutions and ideas to life while working on cutting-edge technology.
Skill(s) required
- Reviews issues and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues
- Analyzes problems and develops solutions to meet customer needs using log analysis and other proprietary tools
- Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues
- Provides feedback to improve products to more senior engineers or technical advisors
- Attends case triage meetings and/or case discussions to collaborate and share ideas to resolve problems
Who can apply
- Currently pursuing a Bachelor’s Degree in Computer Science, Information Technology (IT), or related field
- Must have at least 1 semester/term remaining following the completion of the internship
- Location: Multiple Locations, India
About Company
Every company has a mission. What’s ours? To empower every person and every organization to achieve more. they believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Their culture doesn’t just encourage curiosity; it embraces it. Each day they make progress together by showing up as their authentic selves. They show up with a learn-it-all mentality. They show up cheering on others, knowing their success doesn’t diminish our own. They show up every day open to learning their own biases, changing their behavior, and inviting in differences. Because impact matters.
