Technical Support Intern
About the Internship
As a key member of our team, this role is technically savvy, highly organized and for somebody with excellent soft skills. You will be accountable for monitoring and managing the daily ticket inflow.
This also includes reviewing the alerts or emails proactively, creating tickets for the L1 team to review and debug.
You might assist with pre-release testing and documentation of our application as and when needed, along with the delivery of customer-facing training materials.
This role offers true career development potential for the right candidate. You will be well-rewarded for your success with a good salary, plus many of the perks you would expect in a bigger business.
Skills Required
- Good technical background
- Should be willing to work in shifts, if needed (EMEA and US)
- Excellent client-facing and internal communication skills
- Excellent written and verbal communication skills in English
- Monitor the network and create proactive tickets for alerts seen
- Monitor daily proactive emails and create tickets for various teams to review
- Perform basic troubleshooting on these issues and escalate wherever needed
- Document the issues, solutions and help contribute to the knowledge base by recording internal and customer-facing videos i.e., help write SOPs, service notes, and troubleshooting documents
- Learn new features, and technologies and become an SME of the platform
Who can apply
- Bachelor’s degree required with major in a technical field preferred (e.g., Engineering.); or advanced degree a plus
- Location: Bengaluru, Karnataka, India
About Company
Observe.AI is the leading Gen AI conversation intelligence platform trusted by enterprises to empower their contact centers with real-time agent guidance, coaching, post-interaction summaries, Auto QA, and advanced business analytics.
Built on the industry’s most accurate contact center LLM, the platform analyzes every customer conversation, identifying critical insights to boost revenue, improve customer retention, and optimize operational efficiencies and compliance – while ensuring security and at massive scale.
Trusted by leading companies such as Accolade, Affordable Care, Inc., Concentrix, Cox Automotive, Maxor, Pearson, and Public Storage, Observe.AI accelerates outcomes from the frontline to the executive level.
