Technical Support Intern
About the Internship
As a Technical Support Intern at Bureau, you will play an essential role in assisting customers with their technical issues and ensuring they have a seamless experience with our products. Your responsibilities will include diagnosing and resolving technical issues, working with SQL queries to troubleshoot, and collaborating with engineering and product teams for more complex problems.
This role offers a valuable opportunity to gain hands-on experience in customer support, technical troubleshooting, and product issue resolution.
Skills Required
a) Mandatory:
- Good communication and writing skills to effectively communicate with customers and team members.
- Proficiency in SQL for troubleshooting and data analysis.
- Strong problem-solving skills with an ability to diagnose and resolve technical issues.
b) Good to Have:
- Basic knowledge of API concepts (e.g., GET, POST) and experience using tools like Postman.
- Familiarity with Python scripting for automation and data analysis tasks.
- Flexibility to work across different working hours as needed.
Who can apply
- Degree: Recent graduates or current students pursuing a degree in Computer Science, Information Technology, or related fields.
- Location: Bangalore, Karnataka, India
About Company
Bureau is an all-in-one platform specializing in identity decisioning, fraud prevention, and compliance requirements. As a trusted partner, Bureau helps businesses enhance security and simplify identity management. The company fosters a culture of growth, customer obsession, and speed, with an open-door policy that encourages new ideas and leadership. Bureau is committed to nurturing homegrown leaders, offering ample learning opportunities, and providing a flat structure that allows for freedom, collaboration, and innovation. Join Bureau and help restore trust in online interactions while growing your skills in a dynamic and supportive environment.
