Technical Support Engineer
About the Job
They are looking for a Technical Support Engineer to provide enterprise-level assistance to their customers. You will diagnose and troubleshoot their POS software problems and help customers with their support queries.
Ultimately, you will be a person customers’ trust. They will rely on you to provide timely and accurate solutions to their technical problems.
Skill(s) required
- Excellent communication,Need to interact with global customers
- Open to work in rotational shifts
- Needs to provide technical support for networking and windows
- Ability to solve complex application/software issues
- Excellent interpersonal skills
- Good written and verbal communication skills
- Responsible to merchant’s support queries
- Support on email / phone calls / google meets to give clients quick answers
- Online meeting with merchants to diagnose the software issues
- Providing product tech demonstration to the merchants
- Installing and configuring merchant’s POS device
- Merchant On-boarding, product online training.
- Ability to work in 24*7 support environment
- Willing to travel to client side for troubleshooting, if needed
Who can apply
- Experience: 6months – 2 years exp
- Bachelor’s degree in computer science or information technology
- Location: Noida – on-site
- Position Type: Full Time
About Company
QueueBuster™ is a powerful Mobile POS Solution for all kinds of businesses. From large format retail stores to small carts and kiosks, QueueBuster™ has all that you need to run your business like a breeze. Manage your Products, Inventory, Loyalty and CRM from a single location, anytime anywhere!
