Systems Engineer
About the Job
This position will assist the Catchpoint Operations team in Monitoring, investigate, diagnose, troubleshoot, and fix application, server, network, and infrastructure problems. Catchpoint Operations is responsible for maintaining the highest possible uptime for the Customer & internal network. This individual will be managing the day-to-day operation of the team focused on maintaining the highest possible uptime for all aspects of their global infrastructure.
Skill(s) required
- Certification in Linux preferred
- Basic troubleshooting knowledge in Linux (Red Hat/CentOS) & network troubleshooting using ping, traceroute
- Basic understanding of Bash/Shell Scripting, Web Server
- Fundamental understanding of large scale networking, including OSI Model, DNS, SSL/TLS, WINS, TCP/IP, VLANs, DHCP, Routing, ACLs, and switching
- Good to have Linux virtualization knowledge(KVM).
- Ready to work in a 24|5 rotational shifts
- Monitor Catchpoints’ node infrastructure and troubleshoot Linux server issues across various third-party data centres & cloud providers (AWS, Azure, GCP etc)
- Perform OS/application upgrades and server migrations to new environment
- Accept & registers incidents from the Support team
- Classify incidents according to the specified options/categories
- Execute 1st attempt to solve the customer incidents and/or escalate to next level based on SLAs
Who can apply
- BE/BTech/MCA Computer Science & Networking, 2023/2024 graduate
- Location: Bengaluru, Karnataka, India
About Company
Catchpoint is the Internet Resilience Company. The top online retailers, Global2000, CDNs, cloud service providers, and xSPs in the world rely on Catchpoint to increase their resilience by catching any issues in the internet stack before they impact your business. The Catchpoint platform offers synthetics, RUM, performance optimization, high fidelity data and flexible visualizations with advanced analytics. It leverages thousands of vantage points (including inside wireless networks, BGP, backbone, last mile, endpoint, enterprise, ISPs and more) to provide unparalleled observability into anything that impacts your customers, workforce, networks, website performance, applications, and APIs.
