Software Support Analyst
About the Job
The Customer Support Analyst is a customer focused, self-directed member of their application support team.
You will identify, analyze and offer solutions to customer questions and problems via phone and email.
The job calls for a resourceful individual who can learn new skills on the fly with the drive to provide superior customer service in support of our applications.
You will be working with a team of professionals who are self-motivated, dependable, friendly and results-oriented individuals who like to help others solve their problems.
Skill(s) required
- Excellent listening skills
- Professional and effective communications skills – both verbally and in writing
- Ability to effectively interact and maintain professionalism with customers at all levels via phone, email, and in person
- Strong technical aptitude
- Demonstrated problem solving capabilities
- Self-starting with the ability to prioritize and work independently
- Sense of humor, curiosity and positive attitude
- Reliable and responsible work ethic
- Functional knowledge of Google Workspace (Docs, Sheets, Drive, etc.)
- Functional knowledge of SQL queries preferred
- Metals Distribution Industry knowledge and experience preferred
- ERP Software knowledge and experience preferred
- Understanding of the fundamentals of accounting preferred
Who can apply
- Bachelor’s degree preferred
- Work from home
- 5 days a week work shift
- Respond to customer phone and email support requests in a timely, efficient and professional manner
- Location: Remote Job
About Company
With their approach to Web Design, their methods continue to be proven in a continuous challenging marketplace with delivering what they promise.
They’ll give you brand new and original creative ideas to bring your campaigns to life and as always will throw in an abundance of friendly.
Their Support Forum is at your disposal at any time, 5 Star Assistance is offered within 48 hours. As a leading digital agency they are able to offer a fully integrated service beyond the initial website design.
