Junior Application Support
About the Job
They are seeking a dedicated and passionate Junior Application Support professional to join their dynamic team. As a Junior Application Support specialist, you will be responsible for providing technical support and troubleshooting assistance to clients, ensuring the smooth operation and optimal performance of our software applications. You will collaborate with a team of experienced professionals to resolve issues, answer client inquiries, and maintain customer satisfaction.
Skill(s) required
- Strong technical aptitude and understanding of software applications, including troubleshooting principles and methodologies
- Experience with application support or customer service in a technical environment is preferred
- Familiarity with databases, operating systems, and programming languages (e.g., SQL, Java, Python) is a plus
- Excellent problem-solving and analytical skills, with the ability to think logically and critically
- Strong communication skills, both written and verbal, with the ability to convey technical information to non-technical users effectively
- Detail-oriented with a strong commitment to delivering high-quality work and exceptional customer service
- Ability to work independently as well as collaboratively in a team-oriented environment
- Flexibility to adapt to changing priorities and handle multiple tasks simultaneously
Who can apply
- Bachelor’s degree in computer science, information technology, or a related field (or equivalent work experience)
- Location: Chennai, India
Other Requirements
- Provide technical support to clients, responding promptly and effectively to inquiries and issues related to our software applications
- Troubleshoot and resolve application-related problems reported by clients, following established procedures and best practices
- Document and track client support requests, including gathering relevant information and maintaining accurate records of all interactions
- Collaborate with cross-functional teams, including software developers and product managers, to investigate and resolve complex technical issues
- Conduct thorough root cause analysis of application issues, identifying trends and patterns to enhance application performance and reliability
- Assist in the deployment and configuration of software applications, ensuring proper installation and system integration
- Perform application testing and quality assurance activities to identify and report any bugs or defects
- Assist in the development and maintenance of support documentation, knowledge base articles, and user guides
- Provide on-site or remote training to clients on the proper use of our software applications
- Stay up-to-date with industry trends and advancements in software applications to provide proactive support and suggest improvements
About Company
WPP is the creative transformation company. They use the power of creativity to build better futures for people, planet, clients, and communities.
Working at WPP means being part of a global network of more than 115,000 accomplished people in 110 countries. WPP has headquarters in New York, London and Singapore and a corporate presence in major markets worldwide.
They create transformative ideas and outcomes for our clients through an integrated offer of communications, experience, commerce, and technology.
WPP and award-winning agencies work with most of the world’s biggest companies and organisations – from Ford, Unilever and P&G to Google, HSBC, and the UN. Our clients include 61 of the FTSE 100, 307 of the Fortune Global 500, all 30 of the Dow Jones 30 and 62 of the NASDAQ 100. WPP are the leader in the Bloomberg Gender Equality Index and 20th in the FTSE 100 rankings for Women on Boards.
