Implementation Internship
About the internship
If you love AI, understand SaaS, love selling, and looking to join a ship bound to fly- then Convin is the place for you.
They are a young(pre-series A) company hungry to go big. If you want to build a team, a product with energy, and not too many rules- we are the exact place you are looking for.
Skill(s) required
1. Strong communication skills: excellent written and verbal communication skills, with the ability to communicate effectively with customers at all levels.
2. Attention to detail: the ability to pay close attention to detail, ensuring that all customer information is accurate and up-to-date.
3. Technical aptitude: a strong understanding of software and technology, and the ability to learn new software quickly.
4. Customer-focused: a genuine desire to help customers succeed, with a focus on delivering exceptional customer service.
5. Self-starter: the ability to work independently and take initiative, with a proactive approach to problem-solving.
Who can apply
- Have relevant skills and interests
- Location: Bengaluru, Karnataka, India ·
Other Requirements
1. Onboard new customers: assist with account setup and guide customers through the initial stages of using our product.
2. Customer Support: respond to customer inquiries via phone, email, and chat, and work to resolve customer issues in a timely manner.
3. Customer Success Metrics: track and analyze customer usage and satisfaction metrics, and identify areas for improvement.
4. Customer Communication: maintain regular communication with customers, proactively addressing any concerns or needs they may have.
5. Product Feedback: gather customer feedback and insights, and provide this information to the product team to help inform future product development.
About Company
Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders.
At Convin, they leverage AI/ML to achieve these larger business goals while focusing on bringing efficiency and reducing costs.
