Data Center Technician
About the Job
As a Microsoft Data Center Technician (DCT), you will develop an understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment under the guidance of more experienced Data Center colleagues.
This opportunity will allow you to develop an understanding of our Data Center environment, familiarize yourself with security and data management procedures, and accelerate your career growth in the process.
Skill(s) required
- Ability to meet Microsoft, customer and/or government security screening requirements are required for this role
- These requirements include, but are not limited to the following specialized security screenings:
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
- Applicable certifications: CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC)
- Contributes to issue tracking through escalations, asking questions, and seeking guidance on timely resolution of issues from more experienced technicians
- Participates in daily safety briefings, completes required training aligned to the role and workload including safety training, complies with safety procedures (e.g., equipment use, lifting, electrical hazards, ladder/rolling stair use)
- Completes assigned tickets efficiently and in alignment with Key Performance Indicators (KPIs) while meeting established Service Level Agreements (SLAs) with guidance from other technicians
Who can apply
- Completed High/Secondary School, GED, an apprenticeship/vocational qualification, or equivalent experience and basic knowledge of computer hardware and components
- Ability to work shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends, and/or holidays
- Location: Chennai, India
About Company
Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft’s online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.
As a group, CO+I is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.
