Big Data Application Support Engineer
About the Job
They should analyze and solve problems at their root, stepping back to understand the broader context Establish, meet and monitor SLAs for support issues in conjunction with the rest of the teams
Skill(s) required
- Interface with customers, understand their requirements and deliver complete data solutions
- Triage many possible courses of action in a high-ambiguity environment, making use of both quantitative analysis and business judgment
- Address and effectively manage sensitive issues and manage escalations from business teams
- Build and maintain effective internal relationships, specifically with Engineering, Site Reliability Engineering, Client Support Managers and Ad Operations to help identify, report, and resolve issues quickly
- Get into the details of the various issues that could occur and troubleshoot the data processing big data jobs, trace requests by analyzing logs, figuring out if the issue is a software issue or data issue
- Strong interpersonal skills with a customer success orientation (i.e., patience and calm under the pressure of solving real-time customer issues)
- Strong written and verbal communication skills Excellent ability to present complex technical information in a clear and concise manner to a variety of audiences, including non-technical
- Experience with Big Data technologies such as Kafka
Who can apply
- Btech /Bachelors degree in CS/IT or related field
- Location: Infopark Kochi
About Company
Tranzmeo is an anomaly forensics company, based out of gods own country kerala, that endeavours to reshape remote sensing and anomaly detection with technology and innovation. Here, they believe and work for the ideas that could transform the world. With its advanced remote monitoring system, Tranzmeo Connect OneView, Tranzmeo aims to forefront the digital evolution.
T-Connect Oneview, powered by the advanced technologies of AI, ML, and Fibre optic sensing, is India’s first advanced solution for anomaly and intrusion detection. T-Connect OneView operates in pipelines, rails, subsea, smart roads, LNG, power cables and border security across the country.
