Associate Customer Support Engineer
About the Job
As an Associate Product Support Engineer, you will be the first point of contact for customers of Lightcast. You will have a passion for working with customers, helping them to maximize the value they provide to learners and job seekers.
On a typical day, Lightcast associate product support engineers receive inbound support requests, establish a point of contact with customers, and use internal resources to identify and provide timely and straightforward answers to their inquiries about our products.
Product support engineers deliver product support leadership by being the knowledgeable experts Lightcast’s customers depend on when they need help.
Skill(s) required
- Ability to understand, and research solutions to, problems
- Strong English-language written communication skills
- Good knowledge of computers, including web-based applications
- Ability to learn and adapt in a fast-paced technical environment
- Ability to work flexible hours, in rotating shifts, including nights, weekends, and holidays
- Ability to work independently
Who can apply
- Completed High/Secondary School, GED, an apprenticeship/vocational qualification
- Document and track customer interactions and resolutions in the ticketing system
- Meet or exceed the Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) set forth by Lightcast leadership and offer solutions for optimizing performance
- Location: Chennai, India
About Company
Lightcast is a global leader in labor market insights with headquarters in Moscow (ID) and Boston (MA) and offices in the United Kingdom, Europe, and India.
They work with partners across six continents to help drive economic prosperity and mobility by providing the insights needed to build and develop their people, their institutions and companies, and our communities.
Lightcast is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Lightcast has always been, and always will be, committed to diversity, equity and inclusion.
They seek dynamic professionals from all backgrounds to join their teams, and they encourage their employees to bring their authentic, original, and best selves to work.
