Application Support Engineer
About the Job
Seeking a knowledgeable application support engineer to monitor and maintain the efficiency of our software applications. To ensure success as an application support engineer, you should possess extensive experience in providing application support in a fast-paced environment. Top-Notch application support engineers distinguish themselves by being proactive in providing application support.
Skill(s) required
- Proficient in MySQL
- Understanding of Web applications
- Should have insurance knowledge.
- Respond to client phone calls and emails in a timely manner.
- Follow up on tickets on a daily basis
- Close tickets when the issue is resolved and client has confirmed, with complete and accurate documentation.
- Escalate tickets to higher level support and continue to follow up until client issue is resolved.
- Perform routine maintenance on client site databases and applications
- Maintain and provide high level customer service
- Diagnose software/operator problems and recommend solutions
- Guide customers in the using software applications
- Troubleshoot and resolve technological problems
- Excellent English communications.
Who can apply
- Education: Bachelor’s (Required)
- Min 70% score during completion of the course
- Location: Punjab, India
Other Requirements
- High level of interpersonal skills. Ability to communicate effectively with different groups
Additional information
- Full Time Job
- Job Location: Punjab, India
- Office/Site Only
Number of openings
NA
About Company
Evervent stands for “Forever Innovative”, founded by technology and insurance industry experts, it started as an online insurance intermediary in 2013, with technology in its core of all processes and practice. Evervent now, develops technology that enables insurance and fintech industry to go digital.
Based out at Mohali, In a short span time, Evervent has won contracts from leading insurance intermediaries, government agencies and international clients and poised for tremendous growth in coming months.
